Privacy Policy

Who We Are

TechMoris IT Solutions is a global IT services company providing managed IT support, cyber risk assessments, IT staffing, service desk solutions, and IT asset lifecycle management to businesses across multiple sectors and geographies.

For the purposes of this Privacy Policy, TechMoris IT Solutions acts as the data controller responsible for the personal data collected through this website and in connection with our services.

Information We Collect

We collect personal data through the following means:

• Information you provide: Name, job title, company name, email address, and phone number submitted through contact forms or direct correspondence.
• Automatically collected data: IP address, browser type, pages visited, and session data collected through cookies and analytics tools when you use our website.
• Third-party sources: Data received from referral partners or business directories where permitted by applicable law.

How We Use Your Information

We use the data we collect to:

• Respond to enquiries and deliver the services or information requested
• Manage our business relationship and provide our IT services effectively
• Send relevant service updates and communications where consent exists or legitimate interest applies
• Improve our website and service quality based on user interaction data
• Meet our legal and regulatory obligations
• Protect the security of our systems and business operations

We do not use your data for automated decision-making that produces significant legal effects.

Legal Basis for Processing

We process personal data under the following lawful grounds in accordance with GDPR:

• Consent: Where you have explicitly agreed to a specific use of your data.
• Contractual necessity: Where processing is required to fulfil or prepare a contract with you.
• Legitimate interests: Where we have a valid business reason that does not override your rights.
• Legal obligation: Where we are required to process data to comply with applicable law.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share data only in the following circumstances:

• Service providers: Trusted third parties who assist with website hosting, CRM, and email platforms, bound by confidentiality agreements.
• Legal requirements: Where disclosure is required by law, regulation, or court order.
• Business transfers: In the event of a merger or acquisition, data may transfer as part of that process under appropriate protections.

Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by law. Contact enquiry data is typically held for up to three years from last contact. Data tied to active service agreements is retained for the duration of that engagement and for a reasonable period thereafter.

When data is no longer required, it is securely deleted or anonymised.

Cookies and Tracking

Our website uses cookies to improve your experience and analyse traffic. We use three categories of cookies:

• Essential cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site to improve performance.
• Marketing cookies: Used where consent is given to deliver relevant advertising content.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete information
• Erase your data where no lawful basis remains
• Restrict how we process your data in certain circumstances
• Port your data in a structured, machine-readable format
• Object to processing based on legitimate interests or direct marketing
• Withdraw consent at any time without affecting prior lawful processing

To exercise any of these rights, contact us using the details in Section 13. We will respond within 30 days.

Data Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include secure server environments, access controls, and encryption where appropriate.

Our staff are trained on data protection responsibilities and are required to handle personal data in accordance with this policy. No transmission over the internet is entirely risk-free. If you believe your data has been compromised, please contact us immediately.

International Data Transfers

As a global IT services company, TechMoris IT Solutions may transfer personal data outside the European Economic Area (EEA). Where this occurs, we ensure adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or other legally recognised mechanisms.

Third-Party Links

Our website may include links to third-party websites for your convenience. We do not control those sites and accept no responsibility for their content or privacy practices. We recommend reviewing the privacy policy of any external site you visit through our website.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, practices, or legal obligations. The updated date at the top of this page will reflect any revisions. Continued use of our website following changes constitutes your acknowledgement of the updated policy.

Contact Us

If you have questions about this policy, wish to exercise your data rights, or have a concern about how we have handled your personal data, please contact us directly.

If you are not satisfied with our response, you have the right to contact your local data protection authority.